CASE STUDIES

“As a value-driven, heart-lead company, employee feedback is incredibly important to us.

Our front-line, customer-facing employees, had been reporting feelings of burnout, work-related anxiety, stress, and feelings of being overwhelmed. Several employees had even reported that these feelings were following them home, disrupting their work-life balance. Our customer-facing employees are often required to take long phone calls with individuals struggling with bone density issues. Coaching our clientele through these often scary, frustrating, and painful moments of their lives requires a high level of empathy and connectivity that was leaving our team feeling drained.”

“Seeking solutions on how best to help our Team regain the balance we found Tess Sloane and Chapter 2 Meditation.

Tess was quick to respond and promptly set up a time for us to meet to discuss our needs.

From our first call, Tess displayed compassion and a genuine curiosity, asking us questions that served to really get to the heart of what our team was dealing with. With ongoing conversations, Tess was able to prepare a 4-week mindfulness programme tailored to our Team's needs. Through 4 sessions with Tess, our team gained effective tools and skills that allowed them to 'reset' their mindset in stressful moments, including breathing exercises that could be done (quietly!) while on calls with our customers. Tess provided us with links to additional materials that we were able to share with our team before and after the sessions, as a way to prepare the team, and keep the conversations going afterward.”

“After the very first session with Tess, several of our team members reached out to me to let me know how appreciative they were of this experience--so many of them reporting that they "didn't know how badly they needed this". As the sessions continued, the appreciation and gratitude deepened among our team, with many of our teammates finding calm and an ability to create an 'energetic boundary' when dealing with difficult customer calls. One of the most valuable lessons that the team took away from their time with Tess was the understanding of the difference between 'empathy' and 'compassion', helping them move from a feeling state to a feeling-action state.”

Our team of customer-facing employees continues to refer back to the lessons and 'a-ha moments' they enjoyed with Tess, and the knowledge continues to serve them, in and out of work. We have so much gratitude for Tess and the wisdom that she shared with us.

I can not recommend connecting with Tess and Chapter 2 Meditation enough! We hope to bring her back to speak with all departments in our company.